Privacy Policy
At Tour Mate Dubai we really care about your privacy. We want to make sure your personal information is safe with us.
This Privacy Policy tells you how we get, use and keep your information safe when you look at our website get in touch with us or book a tour with Tour Mate Dubai.
When you use our website you are saying it is okay, with you to do things the way we say we do them in this Privacy Policy.
 Information We Collect
When you use our website or make a booking, we may collect information such as:
- Full name
- Phone number
- Email address
- Booking and tour details
- Number of guests
- Preferred tour date and time
- Payment or transaction information
- Information you provide when contacting us
- Any special requests or requirements related to your booking
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and general website usage information.
How We Use Your Information
- We will use the information we collect to do things like process and manage your tour bookings.
- We will confirm your reservations. Contact you regarding your tour bookings.
- The information we collect will also be used to provide information about our tours and services.
- When you have questions or requests we will use the information we collect to respond to your questions and requests.
- We want to make our website and the experience you have with us so we will use the information we collect to improve our website and customer experience.
- Sometimes we need to process payments so we will use the information we collect to process payments where this necessary.
- If there are updates, about your tour bookings or our services we will use the information we collect to send you these updates.
- We also want to prevent people from misusing our services or doing things they should not do so we will use the information we collect to prevent fraud, misuse or unauthorized activity.
- We have to follow the law so we will use the information we collect to comply with the regulatory requirements that apply to us.
We will only use your tour bookings information and other information for business purposes and to provide the services you request from our tours and services.
Booking Information
When you make a booking with Tour Mate Dubai they need some personal information from you to set up your trip.
They use this information to get everything ready, for you.
Tour Mate Dubai may share this information with people they work with like the people who drive the cars or the people who run the yachts or the activities or the tour guides.
Tour Mate Dubai only shares the information that they really need to share so they can provide the service you booked with Tour Mate Dubai.
Payment Information
Payments can be handled by companies that are not directly connected to Tour Mate Dubai. Tour Mate Dubai does not keep your credit card or debit card details.
These companies that handle payments might. Use your payment details based on their own rules, about privacy and safety.
We suggest looking at the privacy rules of any company that deals with your payment when you make a purchase.
Cookies
Our website uses things like cookies to make it better for you when you are on it.
Cookies are helpful because they do things like:
* Remember what you like
* Help us see how people use our website
* Make our website work better
* Give you features that’re useful to you on our website
* Look at how many people are on our website
You can change the settings on your browser to stop cookies or control them.. If you stop cookies, some things, on our website may not work the way they are supposed to.
Third-Part Services
Our website uses companies to help us with things like taking payments seeing how people use our site making bookings talking to each other and using social media.
These other companies might collect information in their way based on their own rules about privacy. Tour Mate Dubai is not in charge of what these other companies do with your information.
You should really check what these other companies say they will do with your information before you give it to them. This is an idea because Tour Mate Dubai does not control what other companies do. We just want you to know that Tour Mate Dubai is not responsible for what happens on websites or, with other services.
How to Protect Your Information?
We do a lot of things to keep your information safe, from people who are not supposed to see it. We take steps to stop your information from being lost or used in a way. We also try to stop people from changing your information or telling others about it.
The truth is, there is no way to be one hundred percent sure that information is safe when it is online. So while we do our best to protect your information we cannot say that it is completely safe.
Share Your Information
Tour Mate Dubai does not sell or rent your personal information to third parties.
- We may share your information when necessary with:
- Service providers involved in fulfilling your booking
- Payment processing companies
- Website hosting and technical service providers
- Professional advisers where necessary
- Government authorities or law enforcement when required by law
We only aim to share information that is necessary for the relevant purpose.
Marketing Communications
If you decide to get marketing messages from us we might reach out to you with details, about trips, discounts, sales or other services offered by Tour Mate Dubai.
You have the option to stop getting these marketing messages by getting in touch with us or using the unsubscribe link in a marketing email if its there.
Data Retention
We keep information for as long as we need it to provide our services manage bookings and keep business records. We also use information to resolve disputes, prevent fraud and comply with the law.
When we do not need information anymore we will either delete it in a secure way or make it anonymous so it cannot be traced back, to the person it belongs to.
Children’s Privacy
Our website and services are not specifically aimed at children.
We do not intentionally gather information from children when we are not allowed to do so by the laws that apply.
If you think a child gave information to us without the right permission let us know so we can handle it properly.
Your Privacy Rights
You have some rights when it comes to the information we have about you. These rights are based on the laws that apply to you. You can do things like:
* Request to see the information we have about you
* Ask us to fix any information that’s not correct
* Ask us to delete your information if the law says we can
* Take back the permission you gave us to use your information
* Ask us how we use your information
* Say no to ways we use your information
If you want to ask us something about your privacy you can get in touch, with us using the contact information below.
Our website may contain links to third-party websites, including booking platforms, social media websites, payment services, or other travel-related websites.
We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing personal information.
Changes to Your Privacy Policy
Tour Mate Dubai can change this Privacy Policy now. Then to show changes, in our services, our website, legal rules or how we handle privacy.
Any changes will be shown on this page and the date when it was last updated will be changed.
We ask you to check this page so you know how we keep your information safe.
Contact Us
If you have any questions about the Privacy Policy of Tour Mate Dubai or the way Tour Mate Dubai handles your information please get in touch with Tour Mate Dubai.
Tour Mate Dubai
Email: info@tourmatedubai.com
Phone: +971 52 900 4271
Location: Jumeirah 1 Dubai, United Arab Emirates
Tour Mate Dubai wants to make sure you feel safe when you use Tour Mate Dubai. So Tour Mate Dubai is going to do everything it can to protect your privacy and give you an experience, with Tour Mate Dubai.